Last updated: November 9, 2026
Clayton Kendall LLC, doing business as Concord (“Concord,” “we,” “us” or “our”), respects your privacy. This policy explains what personal information we collect through teamconcord.com (the “Site”) and our marketing communications, how we use it, and the choices and rights you have.
What this policy doesn’t cover. When we deliver programs for our clients, such as shipping merchandise to a client’s employees or customers, we handle that information on the client’s behalf under our agreement with them, and the client’s own privacy notice applies. If you received a shipment from Concord and have a privacy question, contact the organization that sent it, or email us and we’ll help direct you.
Information we collect
Information you give us. When you fill out a contact form or email us, we collect your name, work email, company, job title, phone number, and anything you write in your message.
Information collected automatically. When you visit the Site, we and our partners collect your IP address, approximate location (city or region), browser and device type, pages viewed, links clicked, referring site, and visit dates and times. We use cookies, pixels and similar technologies to do this. See our Cookie Policy for details.
Information from others. We may receive business contact information from sources such as LinkedIn, event organizers, business partners and business data providers, and combine it with information we already have.
We don’t intentionally collect sensitive personal information through the Site, and we ask that you not send it to us.
How we use information
- Respond to your inquiries and follow up about our services
- Send you news, insights and information about Concord, with the choice to opt out at any time
- Understand how the Site is used and improve it
- Show Concord ads on other platforms and measure how they perform, subject to your choices
- Protect the Site and our business against fraud, misuse and security threats
- Comply with law and enforce our Terms of Use
How we disclose information
We don’t sell personal information for money. We disclose it to:
- Affiliates that, together with us, operate the Concord business
- Service providers that work on our behalf, such as web hosting and development, customer relationship management (HubSpot), analytics (Google) and email delivery
- Advertising partners, such as LinkedIn, which receive information through pixels on the Site to show and measure ads (see “Advertising and your choices”)
- Professional advisers, such as lawyers, accountants and auditors
- Parties to a corporate transaction, such as an investor, buyer or successor in a merger, acquisition, financing or sale of assets
- Authorities and others when required by law or needed to protect rights, safety or property
Advertising and your choices
We use advertising pixels, such as the LinkedIn Insight Tag, to show Concord ads to people who’ve visited the Site and to measure results. Under some US state laws, this is considered “targeted advertising” or “sharing” of personal information, and may be considered a “sale.”
You can opt out at any time:
- Click Your Privacy Choices in the Site footer, or Cookie Settings to change cookie preferences
- Turn on Global Privacy Control in your browser (see below)
- Email privacy@teamconcord.com
If you’re in the European Economic Area, the UK or Switzerland, we use these technologies only with your consent.
Global Privacy Control
We honor Global Privacy Control (GPC). If your browser sends a GPC signal, we treat it as a request to opt out of targeted advertising, sales and sharing for that browser. Browser “Do Not Track” settings have no agreed standard, so we don’t respond to them separately.
Marketing emails
Every marketing email includes an unsubscribe link. If you’re in the European Economic Area, the UK, Switzerland or Canada, we send marketing emails only with your consent or as otherwise allowed by law. Even after you unsubscribe, we may send messages about an inquiry you made or an existing relationship.
How long we keep information
We keep personal information only as long as needed for the purposes above. In general:
- Inquiries and business contacts: for the duration of our relationship and up to three years after our last interaction
- Analytics data: up to 24 months
- Records we must keep by law: as long as the law requires
How we protect information
We use reasonable administrative, technical and physical safeguards, including encrypted connections (HTTPS) and access controls. No system is perfectly secure, so we can’t guarantee absolute security.
US state privacy rights
Depending on where you live, including California, Colorado, Connecticut, Texas, Virginia and other states with privacy laws, you may have the right to:
- Know and access the personal information we hold about you
- Correct inaccurate information
- Delete your information
- Receive a portable copy of your information
- Opt out of targeted advertising, sales and sharing
- Not be discriminated against for using your rights
How to make a request. Email privacy@teamconcord.com. We’ll verify your identity by matching information you give us to what we hold and respond within 45 days (extendable as the law allows). You can use an authorized agent; we may ask for proof of the agent’s authority.
Appeals. If we decline your request, you can appeal by replying to our decision or emailing privacy@teamconcord.com with “Appeal” in the subject line. If you’re not satisfied with the outcome, you may contact your state attorney general.
California disclosures. In the past 12 months we have collected the categories below. We don’t use or disclose sensitive personal information to infer characteristics about you.
| Category | Examples | Purpose | Disclosed to | Sold or shared for ads? |
| Identifiers | Name, email, phone, IP address, cookie IDs | Inquiries, marketing, security | Affiliates, service providers, advertising partners | Yes (cookie IDs and IP address to advertising partners) |
| Professional information | Company, job title | Inquiries, marketing | Affiliates, service providers | No |
| Internet activity | Pages viewed, clicks, referring site | Analytics, advertising | Service providers, advertising partners | Yes |
| Approximate location | City or region from IP address | Analytics, security | Service providers | No |
| Inferences | Interest in specific services | Marketing | Affiliates, service providers | No |
Visitors from the EEA, UK and Switzerland
Concord (Clayton Kendall LLC) is the controller of the personal information described in this policy. We rely on these legal bases:
- Legitimate interests: responding to inquiries, business-to-business marketing, and improving and securing the Site
- Consent: non-essential cookies and pixels, and marketing emails where consent is required
- Legal obligation: complying with law
You have the right to access, correct, delete, restrict or object to our use of your information, to data portability, and to withdraw consent at any time. You also have the right to complain to your local data protection authority.
Where information is processed. We’re based in the United States and store information there. Some members of our team work outside the United States, including in the European Union, and may access information from there. Where we transfer personal information from the EEA, UK or Switzerland, we use appropriate safeguards, such as the European Commission’s Standard Contractual Clauses or an applicable adequacy decision.
Canada
If you’re in Canada, you can request access to and correction of your personal information and withdraw consent, subject to legal limits, using the contact details below.
Children
The Site is for business audiences and isn’t directed to anyone under 16. We don’t knowingly collect personal information from children. If you believe a child has given us information, contact us and we’ll delete it.
Changes to this policy
We may update this policy. We’ll post the new version with a new “Last updated” date, and if changes are significant we’ll give more prominent notice.
Contact us
Clayton Kendall LLC, d/b/a Concord 167 Dexter Drive Monroeville, PA 15146
Email: privacy@teamconcord.com